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The Swiftwater

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Fast facts

Check in from		16:00
Check out by		12:00
Breakfast		Breakfast available.
Children		Children are welcome at this hotel.

Amenities

Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Front desk 24 hour

More about The Swiftwater

The Swiftwater

Set in Swiftwater, 26 km from Delaware Water Gap National Recreation Area, The Swiftwater offers accommodation with a fitness centre, free private parking, a terrace and a restaurant.

Ratings and reviews

Traveller reviews

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Mentioned by travellers

Comment: 7 Mar 2025

Stayed in: Feb 2025

Awesome stay. Hotel is gorgeous. Only complaint was we stayed on 4th floor and the room above at 3am decided to what sounded like workout and throw weights around for about 1.5 hrs. Called front desk but it continued for 30 more mins. Husband thought maybe kids but upon checking out, the front desk said no kids are allowed on the 5th floor. I dont know what happened needless to say we were exhausted the next day for my daughters volleyball tournament
Family traveller

Comment: 4 Jan 2025

Stayed in: Jan 2025

Poor customer service

We found this property through the Amex Travel website and since it is a new property decided to give it a try. Our drive to the Poconos was almost 6 hours, arrived at 3:50pm and the lobby had only one person checking in hurts, the line was to the front door. Finally we were next in line and our guest room was not ready. We were told by the unwelcoming and abrasive manager (Michelle) that she will text me when our guest room is ready, she did not explain any amenities of the property, did not make us feel welcomed when I asked for a feather free room due to allergies, nor apologized for not having our guest room ready. It is Saturday morning and I am still waiting for her to text me to let me know the status of my guest room and whether or not if the guest room is feather free. The valet parking gentleman saw us sitting at the lobby and I couldn’t believe that we were still waiting and took it upon him to ask the receptionist for our room key. He kindly brought our bags to that were at stored in closet to the guest room.
Property is newer and it is nice. Not exceptional. Lines odor is very unpleasant and same with the bath towels. The cleaning chemicals they use are very strong. The guest room was not properly cleaned and does not smell fresh. By the look on the linens it looks very poorly cleaned. We will figure out if they have breakfast at the property but most likely will check out early today. We will take our business somewhere where it is appreciated and hotel managers care for travelers business.

Hotel response

Comment: 9 January

Thank you for taking the time to share your recent experience at our property. We sincerely apologize for the challenges you encountered during your stay and for falling short of the high standards we strive to deliver to every guest
Your feedback about the check-in experience is deeply concerning, and we regret the delay and the impression of unwelcoming service. Please know that we are addressing this directly with our team to ensure our check-in process is efficient and our staff is always warm, professional, and attentive to guests' needs.
We also apologize for the condition of your room and for not meeting your request for a feather-free environment in a timely manner. This should have been handled promptly, with clear communication and genuine care for your needs. We have shared your comments with both our housekeeping and management teams to ensure these oversights are corrected immediately.
It is disappointing to hear about the issues with the linens, towels, and cleaning product odors. We value your feedback and are reviewing our cleaning protocols to address these concerns and ensure a more comfortable and fresh environment for all our guests.
While we are glad you found aspects of our property appealing, we understand that your experience fell short of being exceptional, which is what we aim to deliver. Please know that we are taking your feedback seriously and are committed to improving in all areas.
If you would be open to discussing your stay further, we would love the opportunity to learn more and to make things right. We value your business and hope to have the chance to welcome you back in the future to provide the care and service you deserve.

Comment: 4 Mar 2025

Stayed in: Feb 2025

The Swiftwater was absolutely amazing! Hands down one of the best hotels I've been to! Staff is top notch, room was immaculate, hotel overall was beautiful, above and beyond with their presentation. Highly recommend this hotel if your planning on traveling to the Pocanos. 5 mins away from the outlets and kalahari. Just wish they had more than one location.

Comment: 3 Mar 2025

Stayed in: Mar 2025

The hotel is a new hotel. Some of my family had came up for a birthday party for my grandson the hotel is close to everything. It is such a beautiful, clean hotel and elegant was very happy with my stay. Will definitely stay again.

Comment: 27 Feb 2025

Stayed in: Feb 2025

Great hotel find in the Poconos. New hotel open less than 1 year. Very nice rooms and great location. Has a restaurant and bar on-site with great food and service. Bartender Chris was excellent. Fitness center was nice.

Location

2060 Pennsylvania 611, Swiftwater, PA 18370, United States|1.01 km from Candle Shoppe of the Poconos

10 things to dowithin 4.74 km

1.01 km
3.07 km
4.65 km
3.09 km

Check in and check out

Check in from:

16:00

Check out before:

12:00

Good to know

Children

Children are welcome at this hotel.

Breakfast

Breakfast available.

Breakfast menu

Boxed/packaged food.

Breakfast options

American breakfast, Continental breakfast, Gluten Free breakfast, Vegetarian breakfast.

Breakfast price

Please contact hotel for price information.

Important information from the hotel

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property will not accommodate hen, stag or similar parties. A damage deposit of USD 100 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Important information about the city

Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-

The Swiftwater: FAQs

Yes, The Swiftwater does have a restaurant.
At The Swiftwater you can check in from 16:00, and you'll need to check out before 12:00.
Yes, there is parking available at The Swiftwater.
The Swiftwater is 0.9 km away from Swiftwater city centre.
The Swiftwater is in Swiftwater, United States and is 0.9 km away from Swiftwater city centre.

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