TownePlace Suites Detroit Commerce
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Fast facts
Check in from | 16:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about TownePlace Suites Detroit Commerce
TownePlace Suites Detroit Commerce
Located 43 km from TCF Center, TownePlace Suites by Marriott Detroit Commerce offers 3-star accommodation in Walled Lake and features free bikes.
Ratings and reviews
Cleanliness4.5
Location4.0
Service4.0
Rooms4.0
Value4.0
Sleep quality4.0
Traveller reviews
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Mentioned by travellers
Family traveller
Comment: 9 Dec 2024
Stayed in: Dec 2024
Pleasant stay
The staff was friendly and helpful. The room was clean. The option to cook was nice, and the full size fridge was great. The area was nice with several restaurant options, and there was a nice movie theater within walking distance. We would book there again.
Hotel response
Comment: 10 December
Dear Guest,
On behalf of the entire hotel team, I want to thank you for your positive feedback.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most ! Your feedback has been shared with our leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
Yours sincerely,
Nash Yousif
General Manager
TownePlace Suites Detroit - Commerce
12486693200
On behalf of the entire hotel team, I want to thank you for your positive feedback.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most ! Your feedback has been shared with our leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
Yours sincerely,
Nash Yousif
General Manager
TownePlace Suites Detroit - Commerce
12486693200
Comment: 15 Jan 2025
Stayed in: Jan 2025
Was a very cold snowy day in Michigan with very limited parking near the door. Most all of parking near the entrance is now for EMVs and then the Hotel Van so not real good when you have to carry your bags in a cold snow storm in the dark.
Comment: 2 Jan 2025
Stayed in: Jan 2025
It was okayyy. We were a party of 5 and only had enough towels for 3 people. I asked the front desk clerk he said he doesn’t know what to tell me but they didn’t have any clean towels. The pull out bed didn’t have bedding - I had to ask for that. No pillows making the pull out bed SUPER uncomfortable. We go to use the stove, guess what? The front eye doesn’t work and we open the oven and there is two pies left in the oven from previous guest. Nastiness behind the pull out couch is what got me along with the remote control to the tv.
Family traveller
Comment: 2 Dec 2024
Stayed in: Nov 2024
Acceptable, ready for an upgrade, not all ammenties available
Gave 3 stars as I don't want to discourage people from staying here, but want to leave a realistic review. We visited for 4 nights over Thanksgiving weekend.
Positives first: Kiyana, the staff person who was there when we checked out was friendly, thorough, responsive, and pro-active. I called a week ahead of time to ask a question about the room layout, and it was probably her I spoke with. Just lovely. The hotel is very much ready for a refresh, but surfaces were clean, I was able to use the oven in our two room suite to make Thanksgiving appetizers. Coffee and tea available at all times in the lobby. The location is fantastic and our extended family was able to gather in the lobby very comfortably. The breakfast (when available) was less noteworthy than a Hampton Inn (no waffles) but I assume that this is because there are kitchenettes in the rooms and the clientele's expectations are different. It got the job done. Would have preferred less sugary options for yogurt, oatmeal.
Negatives: I was greeted on the Wednesday before Thanksgiving by a gentleman who asked if I had stayed there before (I had), and he responded "so I don't have to give you updates." Sounded friendly enough, but what he didn't tell me was that there was no water in the pool. He did tell me that breakfast on Thanksgiving would be grab and go. He did not seem to appreciate why I might have wanted to know ahead of time that the hotel I booked specifically for the breakfast and the pool would not have those amenities. He told me breakfast hours when I asked, but did not offer that information. He did not offer information about the free pass to Lifetime Fitness until we asked about that. And he never told us we had access to the pool at the Hampton Inn next door (Kiyona mentioned it). We followed up with him a few times, and that information never came. He seemed very unconcerned about my concerns, but he did fix a broken remote control and provided us with the sheets and towels we needed when there were not enough in the room for the 4 of us.
I am sympathetic to the staffing issue on a holiday, a boxed breakfast with a frozen sausage biscuit and a frozen bagel was not really acceptable. It would not have been hard to put out hard boiled eggs and yogurts and milk, single serve cereals etc. I plan to call the manager and escalate to corporate about this, as well as the lack of notice about the unavailability of the pool. As a vegetarian with no way to toast a bagel on the go, I had to buy breakfast elsewhere. Knowing this ahead of time, I might have prepared and brought food with me.
The room was tidy enough, but was never serviced during our 4 night stay, and did not have enough bedding or towels in it for the number of guests registered to stay there. I was able to walk to the front desk to get these items though. The sofa bed was COMPLETELY unacceptable, and we were thankfully able to borrow an air mattress from a neighboring relative. The mattress was all coils and had stains on them, and, the exterior of the sofa was stained and icky enough that nobody chose to sit on it, let alone sleep on it. The heat in the main room blew mostly cold air, and due to the age of the other units, they were just louder than what one might find in a more recently renovated hotel. When we asked if there might be a room that was more recently upgraded, he told us the hotel was full, and also, all the rooms were the same. The hotel did not feel full, so perhaps they aren't renting out all of the rooms at this time as they anticipate a renovation in the coming year (we were told this was happening).
Would I stay here again despite all of this? Maybe, as we like the location, it was clean (besides the sofa bed...will bring our own air mattress next time), and we like to be able to have our own space - and the price is right for all of that. Perhaps it will be renovated before next year.
Positives first: Kiyana, the staff person who was there when we checked out was friendly, thorough, responsive, and pro-active. I called a week ahead of time to ask a question about the room layout, and it was probably her I spoke with. Just lovely. The hotel is very much ready for a refresh, but surfaces were clean, I was able to use the oven in our two room suite to make Thanksgiving appetizers. Coffee and tea available at all times in the lobby. The location is fantastic and our extended family was able to gather in the lobby very comfortably. The breakfast (when available) was less noteworthy than a Hampton Inn (no waffles) but I assume that this is because there are kitchenettes in the rooms and the clientele's expectations are different. It got the job done. Would have preferred less sugary options for yogurt, oatmeal.
Negatives: I was greeted on the Wednesday before Thanksgiving by a gentleman who asked if I had stayed there before (I had), and he responded "so I don't have to give you updates." Sounded friendly enough, but what he didn't tell me was that there was no water in the pool. He did tell me that breakfast on Thanksgiving would be grab and go. He did not seem to appreciate why I might have wanted to know ahead of time that the hotel I booked specifically for the breakfast and the pool would not have those amenities. He told me breakfast hours when I asked, but did not offer that information. He did not offer information about the free pass to Lifetime Fitness until we asked about that. And he never told us we had access to the pool at the Hampton Inn next door (Kiyona mentioned it). We followed up with him a few times, and that information never came. He seemed very unconcerned about my concerns, but he did fix a broken remote control and provided us with the sheets and towels we needed when there were not enough in the room for the 4 of us.
I am sympathetic to the staffing issue on a holiday, a boxed breakfast with a frozen sausage biscuit and a frozen bagel was not really acceptable. It would not have been hard to put out hard boiled eggs and yogurts and milk, single serve cereals etc. I plan to call the manager and escalate to corporate about this, as well as the lack of notice about the unavailability of the pool. As a vegetarian with no way to toast a bagel on the go, I had to buy breakfast elsewhere. Knowing this ahead of time, I might have prepared and brought food with me.
The room was tidy enough, but was never serviced during our 4 night stay, and did not have enough bedding or towels in it for the number of guests registered to stay there. I was able to walk to the front desk to get these items though. The sofa bed was COMPLETELY unacceptable, and we were thankfully able to borrow an air mattress from a neighboring relative. The mattress was all coils and had stains on them, and, the exterior of the sofa was stained and icky enough that nobody chose to sit on it, let alone sleep on it. The heat in the main room blew mostly cold air, and due to the age of the other units, they were just louder than what one might find in a more recently renovated hotel. When we asked if there might be a room that was more recently upgraded, he told us the hotel was full, and also, all the rooms were the same. The hotel did not feel full, so perhaps they aren't renting out all of the rooms at this time as they anticipate a renovation in the coming year (we were told this was happening).
Would I stay here again despite all of this? Maybe, as we like the location, it was clean (besides the sofa bed...will bring our own air mattress next time), and we like to be able to have our own space - and the price is right for all of that. Perhaps it will be renovated before next year.
Hotel response
Comment: 3 December
Dear Guest,
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with our leadership team.
Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
Yours sincerely,
Nash Yousif
General Manager
TownePlace Suites Detroit - Commerce
12486693200
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with our leadership team.
Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
Yours sincerely,
Nash Yousif
General Manager
TownePlace Suites Detroit - Commerce
12486693200
Comment: 18 Nov 2024
Stayed in: Nov 2024
Overall I had no issues during my weekend staycation. Bed was cozy and the room was good for the most part. There were some food stains on the door to the room and on the walls in the kitchen and the bathroom wall along the baseboard was really dirty. All the dishes were in the dishwasher dirty when I got there. It wasn’t a huge deal as this didn’t make my stay any worse but just a note to housekeeping.
Very good location
199 Loop Rd, 48390, United States
Check in and check out
Check in from:
16:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
Pets allowed with extra charge.
Breakfast available.
Breakfast menu
Buffet.
Breakfast price
Please contact hotel for price information.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
The hotel accepts the following payment methods:
Cash
TownePlace Suites Detroit Commerce: FAQs
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