DoubleTree by Hilton Jacksonville Riverfront

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Fast facts

Check in from
16:00
Check out by
11:00
Breakfast
Breakfast available.
Pets
Pets are not allowed.
Children
Children are welcome at this hotel.

Amenities

Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Front desk 24 hour

More about DoubleTree by Hilton Jacksonville Riverfront

DoubleTree by Hilton Jacksonville Riverfront

Set in the historic San Marco District of Jacksonville, this completely non-smoking Florida hotel features 2 on-site dining options along with an outdoor swimming pool. Free WiFi is provided in every room.

Ratings and reviews

Cleanliness4.0
Location4.5
Service4.0
Rooms3.5
Value3.5
Sleep quality4.0

Traveller reviews

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Mentioned by travellers
Group traveller

Comment: 15 Mar 2025

What a wonder 10/10 experience!

Ms. Alvita was the best receptionist ever!! We were greeted with such a lovely friendly personality. We are from out of town and the front desk staff Gave us recommendations and advice on the area. The atmosphere was 10/10! Room 10/10! Service was 10/10! Had to change rooms and it was such a smooth transition. Thanks doubletree for the amazing hospitality.
Couple

Comment: 26 Nov 2024

Stayed in: Nov 2024

Doubletree Double Dirty!

My husband is a Hilton Honors member so I’ve stayed in several Doubletree hotels. I was appalled at the one we stayed in last night, in downtown Jacksonville, Florida. Old, and I’m OK mostly with that. But DIRTY! The restaurant was good and of course the cookies but so much grime! Husband called the stain in the bathroom (which was the tiniest one I’ve ever seen!) blood. I doubt it was but it was disgusting. The view was nice but the sliding glass doors were so poorly made or maintained that we heard traffic all night.

Hotel response

Comment: 26 November

Dear Kshurlds, Thank you for sharing your feedback, and I sincerely apologize for the experience you had during your stay. I understand your concerns regarding cleanliness and maintenance, and I am truly sorry that we did not meet the high standards you have come to expect from our brand. Your comments about the bathroom and noise from the sliding doors are important, and I will address these issues with our housekeeping and maintenance teams immediately to ensure future guests have a more comfortable stay. I am glad to hear that you enjoyed the restaurant and cookies, and I truly hope you will give us another opportunity to provide you with a better experience in the future.
Regards,
Shawn D. Frisbee
General Manager

Comment: 14 Mar 2025

Stayed in: Mar 2025

Let me start by saying the staff are wonderful, each interaction even late at night was professional and friendly. The location is perfect for access to Florida Theatre, Vystar arena, Everbank for events. Also less than 10min to amazing food in 5 points, San Marco, and Riverside. The view from our balcony was awesome. However the hotel is very dated, I will upload photos below, please note this is not dirty its just old and falling apart. The housekeeping can only clean a fully intact surface. Looks more like a maintenence issue. For the price of the rooms, the condition is unacceptable. $20 a day parking fee with no alternative, unless you input all of your personal info and download a ridiculous Hilton app. Ice machine on our floor was non functional (8th). Time for a refresh or drop the price.

Comment: 9 Mar 2025

Stayed in: Mar 2025

Old, dirty, NOTHING like a Hilton you'd expect. Hallways smell like mildew and weed, "F*ck" is carved into the elevator, stains all over the furniture, dirt and misc. stains on the walls/floors. Just an overall horrific experience. This chicken bone pictured was in the stairwell for 3 days!

Comment: 8 Mar 2025

Stayed in: Feb 2025

There were stains on the carpet in my room, there were limited outlets and the ones that were there were behind the bed making it difficult to get to. The bathroom had no area to put your toiletries. We had to use the toilet lid as a shelf when we got ready. The front desk staff acted as if you bothered them when asking for something. In the conference, they did not keep the water filled (we ran out of water multiple times). They weren’t attentive to the needs of the conference goers.

Excellent location

4.5

1201 Riverplace Blvd, Jacksonville, FL 32207, United States|1.68 km from Jacksonville Cecil Field NAS

10 things to dowithin 0.19 km

2.17 km
1.09 km
1.90 km

Transportationwithin 8.13 km

1.84 km
7.32 km
8.13 km

Airportwithin 8.07 km

1.69 km
8.07 km

Check in and check out

Check in from:

16:00

Check out before:

11:00

Good to know

Children

Children are welcome at this hotel.

Additional beds

3 years old and under

Children can use extra beds for free.

Pets

Pets are not allowed.

Breakfast

Breakfast available.

Breakfast price

₹1,703 (≈USD 19.9)/person

Breakfast menu

Buffet.

Important information from the hotel

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Important information about the city

Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-

Accepted payment methods
The hotel accepts the following payment methods:
card logocard logocard logocard logo

Cash

DoubleTree by Hilton Jacksonville Riverfront: FAQs

Yes, DoubleTree by Hilton Jacksonville Riverfront does have a restaurant.
At DoubleTree by Hilton Jacksonville Riverfront you can check in from 16:00, and you'll need to check out before 11:00.
Yes, there is parking available at DoubleTree by Hilton Jacksonville Riverfront.
DoubleTree by Hilton Jacksonville Riverfront is 0.2 km away from Jacksonville city centre.
DoubleTree by Hilton Jacksonville Riverfront is in Jacksonville, United States and is 0.2 km away from Jacksonville city centre.