Hilton Garden Inn Austin NorthWest/Arboretum
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 11:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
More about Hilton Garden Inn Austin NorthWest/Arboretum
Hilton Garden Inn Austin NorthWest/Arboretum
Located in Austin, 18 km from University of Texas at Austin, Hilton Garden Inn Austin NorthWest/Arboretum provides accommodation with a fitness centre, free private parking, a shared lounge and a restaurant.
Ratings and reviews
Traveller reviews
AU
Comment: 17 Feb 2025
Mission Accomplished—-Memories Made
I had already read that parking was free and plentiful, so that was another factor. There are a few designated parking spaces near the entrance for Diamond status guests. Also, as Hilton Diamond status members, we read that this hotel would give us a daily $10 per person (up to two people per room) food credit. The restaurant does not offer complimentary breakfast for guests, but with the food credit, and opting for the buffet (versus a la carte) breakfast, with tax and tip added, our out-of-pocket cost was $15/day for the two of us—-which is reasonable. The scrambled eggs were actually REAL and creamy. There was ample bacon, sausage, fried potato wedges, fruit, yogurt, bread, bagels, pastries, juice, coffee, and cereal included in the breakfast buffet (see menu attached in photos).
The deluxe room had a separate living room, which allowed space for our grandson to play with his toys. It was clean and comfortable. There was a Keurig coffee maker, microwave and small fridge. One minor suggestion for the a/c/heat vent in our room number 523 is to please clean it. When laying in the bed and looking straight ahead, it was clear the vent had not been cleaned in a while, and no one wants to wonder what dirt is in the ductwork behind the vent.
The room had a wall thermostat, black-out curtains, crisp and clean white sheets, and a very comfortable bed. Both the bedroom and the living room had its own television. There was an ice maker on our floor near the elevator. There were two elevators with very little wait time.
The indoor swimming pool served its purpose, BUT the water temperature could have been warmer. The first day, the temp was 85. But the second day, it was 83. I sent a text to hotel management asking for the pool heater to be turned up a few degrees. Our grandson was shivering, and his lips were starting to turn blue while in the pool. A nice man came to check on it, and while he did bump the heat up a bit, there was not sufficient time for that much water to heat up during the two hours our grandson was in the pool. Also, air conditioning was on inside the pool room, so that contributed to a not-so-comfortable (warm) indoor pool experience.
The man who came to help when I asked that the heat be adjusted told me he had almost drained the pool the night before, but decided to wait one more day. It’s a good thing it was not drained, and our grandson was able to swim both days. If I heard correctly, the indoor pool will be drained and there will be maintenance/upgrades done. This should be verified directly with management of this hotel if you want to be guaranteed that the indoor pool is operational during your upcoming stay. I will add that the bottom of the pool shows a fair amount of discoloration/wear, so it does need a facelift, in my opinion. I appreciated that there were decent-sized towels in the pool room for use when getting out—-as the room was COLD.
Our grandson was happy, so we were happy. Memories made. Mission accomplished.
Thank you staff at Hilton Garden Inn Austin NW/Arboretum.
Comment: 3 Feb 2025
Stayed in: Jan 2025
Comment: 27 Jan 2025
Stayed in: Jan 2025
Comment: 29 Dec 2024
Stayed in: Dec 2024
Comment: 10 Dec 2024
Stayed in: Dec 2024
Excellent location
11617 Research Boulevard, Austin, 78759, United States|2.30 km from Dolce Gabbana
10 things to dowithin 2.71 km
Transportationwithin 20.10 km
Airportwithin 25.10 km
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel.
Pets allowed with extra charge.
Breakfast available.
Breakfast menu
Buffet.
Breakfast options
American breakfast, Continental breakfast.
Breakfast price
₹1,209 (≈USD 14.0)/person
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of USD 50 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
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