Pullman Istanbul Hotel & Convention Center
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Fast facts
Check in from | 14:00 |
|---|---|
Check out by | 13:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
More about Pullman Istanbul Hotel & Convention Center
Pullman Istanbul Hotel & Convention Center
Pullman Istanbul Hotel & Convention Center is conveniently located 3 km from Istanbul Fair Centre. Pullman Istanbul Hotel offers 5-star comfort and convenience. Free private parking is available on site.
Ratings and reviews
Traveller reviews
Comment: 17 Feb 2025
Modern Hotel
Hotel response
Comment: 18 February
Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our clean accommodations, modern amenities, and the kindness of our staff. Your satisfaction is our priority, and we appreciate your kind words about our restaurant as well.
Best regards,
Pullman Istanbul Hotel & Convention Center
Comment: 13 Mar 2025
5star Pullman Istanbul? No, not even 1star
Dear General Manager,
I am writing to formally express my disappointment with my recent stay at your hotel, which, unfortunately, was the worst Pullman experience I have ever had.
Upon checking into our room, we immediately noticed that both the window curtain and bathroom blind were broken. Additionally, the shower was not functioning well, and the room itself was neither clean nor well-maintained—it was completely worn out. Despite raising these concerns, it took two days for the hotel to relocate us, and even then, the new room was only marginally better.
The quality of room service was equally disappointing. The food was so poor that we could not eat it. However, the most shocking experience was at your restaurant. We had to wait over 90 minutes for our food, while other guests who arrived an hour after us received their meals promptly. Not a single staff member offered any apology or explanation for this unacceptable delay. (Instead, the manager told us either to wait for another 30min to have food served and he would waive our bill, or just leave.)
To make matters worse, when I requested to speak with the General Manager, there was no response whatsoever. Given such a series of failures in service and hospitality, I am genuinely puzzled as to how this hotel maintains its five-star rating.
I expect a prompt response addressing these concerns, along with an explanation of how the hotel intends to improve its service standards to prevent future guests from experiencing similar issues.
Sincerely,
Comment: 24 Feb 2025
Run away
More than average hotel services.
Take an airbnb you will be better received. And there are plenty around the airport.
Go through the window.
Hotel response
Comment: 25 February
Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations regarding our service and pricing. Your comments are important to us, and we will take them into consideration for future improvements.
Best regards,
Pullman Istanbul Hotel & Convention Center
Comment: 11 Feb 2025
Excellent experience at this hotel
Hotel response
Comment: 14 February
Thank you for your positive feedback regarding your stay. We are delighted to hear that you found our hotel comfortable and clean. We appreciate your understanding regarding the transport distance and are glad you enjoyed the nearby shopping and dining options.
Best regards,
Pullman Istanbul Hotel & Convention Center
Comment: 11 Aug 2024
The large reception / seating area has too few areas to sit. Some of the reception staff were very helpful but others seemed to go out of their way to be awkward.
Laundry is expensive!
Breakfast lacks protein options, just eggs and sausage.
The rooms are comfortable however the shower in over the bath and there is a significant marble surround to negotiate into and out of the bath.
The hotel doesn’t provide any documentation on sites of interest and it’s a 30 min taxi to reach the old town.
Location
Yenibosna Merkez, 1. Asena Sk. No:15, Bahçelievler, Bahcelievler, Istanbul, 34295, Türkiye (Turkey)|2.11 km from Istanbul Expo Center
10 things to dowithin 1.88 km
Transportationwithin 8.40 km
Airportwithin 43.38 km
Check in and check out
Check in from:
14:00
Check out before:
13:00
Good to know
Children are welcome at this hotel.
2 years old and under
Children can use extra beds for free.
Children can use extra beds for an additional charge of EUR 30.0.
Pets allowed with extra charge.
Breakfast available.
Breakfast price
₹1,392 (≈EUR 15.0)/person
Breakfast menu
Buffet.
The name on the credit card used to pay for the booking must match one of the guest names on the booking. Please present the booking confirmation and the same credit card used to pay for the booking upon check-in. For guests paying via another cardholder's credit card, please provide the following documents before arrival: an authorization letter with cardholder's signature; copy of the cardholder's card (front and back with the cardholder's signature); copy of the cardholder's passport.
Cash