The Phoenix Hotel Yogyakarta - Handwritten Collection
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Fast facts
Check in from | 14:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
Wi-Fi
Air conditioning
Airport shuttle
Pool
Fitness centre
Spa
More about The Phoenix Hotel Yogyakarta - Handwritten Collection
The Phoenix Hotel Yogyakarta - Handwritten Collection
Located in the heart of Yogyakarta, The Phoenix Hotel Yogyakarta - MGallery Collection is luxury accommodation in a colonial landmark from 1918. The 5-star hotel offers a spa, a fine-dining restaurant and spacious rooms with free WiFi.
Ratings and reviews
Cleanliness4.5
Location4.5
Service4.5
Rooms4.5
Value4.5
Sleep quality4.5
Traveller reviews
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Mentioned by travellers
Couple
Comment: 9 Feb 2025
Great location
The Phoenix was conveniently located, within walking distance to museums and the palace and the train station. Our room was comfortable. The breakfast buffet offered a good range and the staff were keen to ensure we had everything we wanted.
Hotel response
Comment: 19 February
Dear Emmybean1,
Thank you for staying with us and sharing your stay experience at The Phoenix Hotel Yogyakarta. It's a pleasure to know you had a great time with us. We aim to provide a satisfactory experience to our guests. We are glad that you had it during your stay.
We highly appreciate your comment about service, facilities, and our professional staff. It's truly a spirit booster for everyone in the team. We look forward to welcoming you back again for another great time with us.
Thank you once again for your review.
Sincerely Yours,
Rulvastina Randy
General Manager
Thank you for staying with us and sharing your stay experience at The Phoenix Hotel Yogyakarta. It's a pleasure to know you had a great time with us. We aim to provide a satisfactory experience to our guests. We are glad that you had it during your stay.
We highly appreciate your comment about service, facilities, and our professional staff. It's truly a spirit booster for everyone in the team. We look forward to welcoming you back again for another great time with us.
Thank you once again for your review.
Sincerely Yours,
Rulvastina Randy
General Manager
Couple
Comment: 30 Oct 2024
Stayed in: Oct 2024
Another great stay
It's our second time staying in this boutique hotel and we always appreciate the atmosphere of the hotel with colonial architecture blended with javanese Yogyakarta culture and decorations. This hotel has its own charm that make us wanted to come back. We like the room with its little balcony.
Beside its location not far from the train station and Malioboro, we really appreciate the great breakfast with a lot of choice, the rooms and all the kindness and friendliness of staffs from the entrance gate, reception, restaurant and housekeeping.
Thanks a lot to Bayu and his team in restaurant and also Eko in Front Office team.
Beside its location not far from the train station and Malioboro, we really appreciate the great breakfast with a lot of choice, the rooms and all the kindness and friendliness of staffs from the entrance gate, reception, restaurant and housekeeping.
Thanks a lot to Bayu and his team in restaurant and also Eko in Front Office team.
Business traveller
DE
Comment: 22 Nov 2024
Stayed in: Nov 2024
Unfortunately, a bit faded
I was back at the Phoenix after five years, and I've stayed here three times before during the last decade and a half. This is still a nice place, but it has really faded - both the common areas and especially the rooms. How fabulous were those the first and second time I stayed here! Amenities, textiles, little gifts and food, just an amazing heritage hotel like a Raffles or so. This time, the heritage rooms were dusty, barren, rough and a bit spartan regarding shower and closets, an empty mini bar, and especially - just three electricity outlets, of which two were occupied by needed lamps. In 2024, in a highly digital country?
Yes, it's a great hotel historically, with interesting spaces, but that also means they cater to groups and events, at the cost of hotel residents. Which, strangely, seemed to be by more than half American retired couples, kind of a sunset home atmosphere. Whereas the locals had breakfast smoking and with naked feet on the chair - maybe charming, but no, that's not usual in hotels like this here. The breakfast okay but not as good as before, not by half, and lousy machine coffee from some machine that hardly ever worked. No more gamelan music, more's the pity.
The pool is gorgeous, but the water (and yes it's necessary) so chemicalized that it burns the lips. The location of the hotel isn't good - not even a small shopping place like an Indomaret in walking distance, and the hotel doesn't sell water or sandwiches or cake. If you order such things via Grab, delivery is forced to wait at the security gate and not allowed to come to the reception area, so if it rains, you get wet - gentility gone wrong. Wifi is good. Staff is friendly, excepting reception.
I was here for a convention and I think the price was not bad, but surely not cheap. I actually enjoyed the place all around, but there's a lot of glitches, and I hope someone will take care of the hotel and relaunch it back to the future, which it surely deserves.
Yes, it's a great hotel historically, with interesting spaces, but that also means they cater to groups and events, at the cost of hotel residents. Which, strangely, seemed to be by more than half American retired couples, kind of a sunset home atmosphere. Whereas the locals had breakfast smoking and with naked feet on the chair - maybe charming, but no, that's not usual in hotels like this here. The breakfast okay but not as good as before, not by half, and lousy machine coffee from some machine that hardly ever worked. No more gamelan music, more's the pity.
The pool is gorgeous, but the water (and yes it's necessary) so chemicalized that it burns the lips. The location of the hotel isn't good - not even a small shopping place like an Indomaret in walking distance, and the hotel doesn't sell water or sandwiches or cake. If you order such things via Grab, delivery is forced to wait at the security gate and not allowed to come to the reception area, so if it rains, you get wet - gentility gone wrong. Wifi is good. Staff is friendly, excepting reception.
I was here for a convention and I think the price was not bad, but surely not cheap. I actually enjoyed the place all around, but there's a lot of glitches, and I hope someone will take care of the hotel and relaunch it back to the future, which it surely deserves.
Hotel response
Comment: 25 November
Dear Aethelred,
It's a pleasure to welcome you back at our heritage hotel; The Phoenix Hotel Yogyakarta. We are also pleased to receive your feedback through your kind review.
Yet, we regret that we couldn't give you the best experience as before. If only we can fulfill all your expectations, your stay must be the most enjoyable one as before. We are sorry that we couldn't make it happen. We hope we have the chance to fix our flaws and to serve you a wonderful experience as it should be.
We do appreciate your highlighted points for improvement. Your detailed feedback definitely encourages us to improve and upgrade our efforts to reach guest satisfaction.
Once again thank you for your review. We look forward to welcoming you back here again for a full satisfying experience at The Phoenix Hotel Yogyakarta.
Sincerely Yours,
Rulvastina Randy
General Manager
It's a pleasure to welcome you back at our heritage hotel; The Phoenix Hotel Yogyakarta. We are also pleased to receive your feedback through your kind review.
Yet, we regret that we couldn't give you the best experience as before. If only we can fulfill all your expectations, your stay must be the most enjoyable one as before. We are sorry that we couldn't make it happen. We hope we have the chance to fix our flaws and to serve you a wonderful experience as it should be.
We do appreciate your highlighted points for improvement. Your detailed feedback definitely encourages us to improve and upgrade our efforts to reach guest satisfaction.
Once again thank you for your review. We look forward to welcoming you back here again for a full satisfying experience at The Phoenix Hotel Yogyakarta.
Sincerely Yours,
Rulvastina Randy
General Manager
Couple
ID
Comment: 23 Feb 2025
Another pleasant experience
Great value and most importantly very hospitable staffs. Every time I have a chance to stay at the Phoenix, not one time I ever felt unattended. The customer/ guests experience seems to be one of the highest elements that the hotel has in its core. It is reflected through Ms Gita and Ms Arini who have been greeted and assisted me with sincerity and made me feel so welcome with greatest comfort. Thank you The Phoenix, your highest quality have permeated through your staff.
Hotel response
Comment: 26 February
Dear Immanuel7807,
It's more than a happy feeling to receive such compliments from you. Our staff, including Gita and Arin, are very grateful to be acknowledged and appreciated.
They work hard to create the most comfortable living environment and deliver exclusive services to our guests. We also appreciate the bubble you gave us.
We hope to have the pleasure of welcoming you back again shortly.
Best Regards,
Rulvastina Randy
General Manager
It's more than a happy feeling to receive such compliments from you. Our staff, including Gita and Arin, are very grateful to be acknowledged and appreciated.
They work hard to create the most comfortable living environment and deliver exclusive services to our guests. We also appreciate the bubble you gave us.
We hope to have the pleasure of welcoming you back again shortly.
Best Regards,
Rulvastina Randy
General Manager
Couple
NZ
Comment: 14 Feb 2025
Potential to be outstanding
We stayed one night at the hotel. The property itself is beautiful, a stately old mansion converted to a hotel. Well decorated with handicrafts, almost like staying in a museum. Good friendly service all around. They upgraded us to a room with a balcony overlooking the pool. A good size room other than the cramped bath and toilet area. The damp smells from the shower are probably an indication of plumbing that needs attention. Overall whilst it is a lovely property with a potential to be outstanding with more careful maintenance and it some areas a long overdue makeover.
Hotel response
Comment: 18 February
Dear 652ansarim,
Thank you for sharing your experience following your stay at The Phoenix Hotel Yogyakarta. It’s a valuable feedback for us. We learned that you enjoyed your stay with us and appreciate your highlight on the bathroom situation. We have shared your comment for further action or follow-up.
However, we have noticed that you haven’t been satisfied with your experience yet, with the three bubble points delivered to us. We are sorry for our flaws. We are grateful for your positive words and compliments. We shall perform better to give a fully satisfying experience with us and therefore we might receive five bubbles of satisfaction.
We hope to have the chance to welcome you back and serve you a flawless experience only at The Phoenix Hotel Yogyakarta.
Thank you once again for your valuable feedback.
Sincerely Yours,
Rulvastina Randy
General Manager
Thank you for sharing your experience following your stay at The Phoenix Hotel Yogyakarta. It’s a valuable feedback for us. We learned that you enjoyed your stay with us and appreciate your highlight on the bathroom situation. We have shared your comment for further action or follow-up.
However, we have noticed that you haven’t been satisfied with your experience yet, with the three bubble points delivered to us. We are sorry for our flaws. We are grateful for your positive words and compliments. We shall perform better to give a fully satisfying experience with us and therefore we might receive five bubbles of satisfaction.
We hope to have the chance to welcome you back and serve you a flawless experience only at The Phoenix Hotel Yogyakarta.
Thank you once again for your valuable feedback.
Sincerely Yours,
Rulvastina Randy
General Manager
Excellent location
Jl. Jend. Sudirman No.9, Cokrodiningratan, Kec, Yogyakarta, 55233, Indonesia|0.94 km from Tugu Train Station
10 things to dowithin 0.88 km
0.94 km
2.55 km
1.15 km
Transportationwithin 0.94 km
0.92 km
0.94 km
Airportwithin 37.32 km
6.89 km
37.32 km
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
Cribs cannot be added. Children can use extra beds for an additional charge of IDR 400000.0.
Pets are not allowed.
Breakfast available.
Breakfast times
06:00 - 10:00 from Monday to Sunday.
Breakfast price
₹769 (≈IDR 145000.0)/person
Breakfast menu
Buffet.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. The name on the credit card used for the booking should correspond to the guest staying at the property.
The hotel accepts the following payment methods:
The Phoenix Hotel Yogyakarta - Handwritten Collection: FAQs
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