Mercure Hotel Düsseldorf Süd
Find the best hotel in Dusseldorf for your dates, by price or preference
Compare deals for Mercure Hotel Düsseldorf Süd across hundreds of sites, all in one place
Look out for a deal with free cancellation or excellent ratings
Compare rooms and prices
Sorry, looks like there aren't any available deals for those dates. Try changing your trip's dates and search again.
Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 12:00 |
Amenities
More about Mercure Hotel Düsseldorf Süd
Mercure Hotel Düsseldorf Süd
Mercure Hotel Duesseldorf Sued offers top-notch services and amenities, ensuring guests experience utmost comfort. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Shuttle offerings at the hotel enhance the ease of discovering Dusseldorf. Visitors can take advantage of the accessible parking options directly at the hotel. Reception services such as luggage storage and safety deposit boxes are available to accommodate your requirements. Securing top-notch tickets and snagging sought-after dining reservations become effortless, thanks to the hotel's ticket service and tours. Traveling with minimal baggage is achievable at Mercure Hotel Duesseldorf Sued, as the hotel's dry cleaning service and laundry service ensures your garments stay fresh. Room amenities like room service and daily housekeeping contribute to making a perfect selection for your stay. Minor items you neglected to bring won't cause major issues! Simply visit convenience stores to acquire what's necessary. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere. Each accommodation at Mercure Hotel Duesseldorf Sued is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In certain rooms, the hotel offers linen service, blackout curtains and air conditioning for guest convenience and satisfaction. In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with television and cable TV available for their convenience. Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator, bottled water and a coffee or tea maker at your disposal. Mercure Hotel Duesseldorf Sued offers a hair dryer, toiletries and towels in the restrooms of specific accommodations. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction. Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar. Visitors who enjoy preparing their own culinary delights will appreciate the presence of an on-site BBQ facilities and shared kitchen at this location.
Ratings and reviews
Traveller reviews
NL
Comment: 22 Feb 2024
Stayed in: Feb 2024
You would say that they made some adjustments after the negative feedback.....but no
In addition, it is very hot in the room, the air conditioning and ventilation are still not working.
Mold on the joints in the bathroom. Stains everywhere on the wall in the hallway, some paint could solve that. Painter's tape on the bathroom ceiling.
The doors of the elevator on the ground floor, your view, your business card peeling paint.
This is not Mercure quality.
Hotel response
Comment: 24 February
Bedankt voor deze review.
We vinden het vervelend om te horen dat uw ervaring met de kamer en de staat van onderhoud niet aan uw verwachtingen voldeed. Ondanks de vermelde airconditioning in onze voorzieningen, betreuren we het dat u het te warm vond in de kamer en dat de staat van de badkamer en de algemene ruimtes niet voldeed aan onze gebruikelijke standaard. We nemen uw opmerkingen serieus en zullen de aandachtspunten intern bespreken om onze dienstverlening te verbeteren.
Met vriendelijke groeten,
Tim Bergmann, General Manager
Comment: 15 Feb 2024
Stayed in: Jan 2024
Very bad
Hotel response
Comment: 19 February
Thank you for this review about your recent stay.
We're sorry to hear that your experience did not meet your expectations. We take pride in our hotel's cleanliness and our elevated hygiene & prevention measures, which include the ALLSAFE label standards. It's also disappointing to hear about your perception of our staff, as we usually receive compliments on our service. We are surprised to hear about the noise issue, given our double-glazed windows and the availability of quieter rooms upon request. Regarding the location, many guests appreciate our proximity to various attractions and the ease of access to public transport and motorway junctions. While we understand that every guest has unique preferences and expectations, we strive to provide the best possible service and amenities.
We hope we can welcome you back in the future.
Kind regards,
Tim Bergmann, General Manager
Comment: 13 Dec 2023
Stayed in: Dec 2023
Need to be refurbished
No, this is not reflected the standard .
Feeling is not so warm, humidity in the room…
The ventilation not working …
Hotel kindly make the parking for free in compensation.
A lot to do here to join the standing.
Make your choice but I will not recommend this place for 2 person but just for a business trip saver
Hotel response
Comment: 22 December
Thank you for taking the time to share your review.
We're pleased to hear that you appreciated the complimentary parking provided during your stay. We regret to hear about your concerns regarding room conditions and the ventilation system. Our hotel strives to maintain the highest standards of comfort and service, and we apologize if we fell short in this instance. Please rest assured that we are committed to providing excellent accommodations and service to all our guests.
We hope to have the pleasure of welcoming you back.
Best regards,
Tim Bergmann, General Manager
Comment: 5 Dec 2023
Stayed in: Sep 2023
I strongly advise against booking!
Unfortunately my stay did not go so well as there was an evacuation due to water damage. Not the problem in itself - although that night was very stressful.
However, the way I have been treated as a guest for two months now is a bottomless disgrace. The hotel money should be refunded due to the incident - which is also to be considered appropriate.
Unfortunately I have been chasing after the whole thing in vain and not even the hotel manager Tim Bergmann is trying to deal with my issue, although he has intervened once in the meantime. He promised me that he would take care of it and that I would receive my money in the next few days - unfortunately that was also a month ago.
Apart from the service, I did not find the condition of the hotel to be good. The replacement hotel was a world better. In retrospect, I was quite happy about the evacuation.
Hotel response
Comment: 22 December
vielen Dank für Ihre Bewertung.
Es tut uns leid zu hören, dass Ihr Aufenthalt durch die unvorhergesehene Evakuierung aufgrund eines Wasserschadens beeinträchtigt wurde. Wir möchten Ihnen versichern, dass die Sicherheit und das Wohlbefinden unserer Gäste oberste Priorität haben und solche Vorfälle äußerst selten sind. Unser Team arbeitet stetig daran, auch in Ausnahmesituationen den besten Service zu bieten. Bezüglich der ausstehenden Erstattung möchten wir Ihnen versichern, dass dies nicht unseren Standards entspricht und wir dieses Anliegen umgehend prüfen werden, um eine zufriedenstellende Lösung für Sie zu finden.
Hoffentlich geben Sie uns in der Zukunft eine zweite Chance.
Freundliche Grüße,
Tim Bergmann, General Manager
Comment: 23 Nov 2023
Stayed in: Nov 2023
DO NOT STAY HERE. BE CAREFUL. BAD!
We booked a year in advance (November 2022 to stay November 2023). A week before arrival we were curious to look at the reviews on booking and we were scared, they were completely at the minimum 5.9! Now, however, since there was a fair, it was impossible to change options. Upon arrival the hotel was worse than we thought. It suffered a water infiltration, the entire structure internally had peeling and moldy walls and ceilings, covered in the hall with white and dirty sheets. In the corridors there were portable heaters with very dangerous wires and cables, joints and slippers. The carpet removed due to humidity. In the room there was black mold in all corners, especially in the bathroom. The heating and air display was obviously broken, so the room was cold as well as invaded by humidity. The staff were really rude and when we expressed our disappointment with the booking operator, they even denied that there was a problem. Luckily we documented it with photos and videos that I attach to the review.
Hotel response
Comment: 26 November
Grazie per aver speso parte del suo tempo a scrivere questa recensione.
Siamo dispiaciuti di leggere che la sua esperienza non sia stata all'altezza delle aspettative. Ci teniamo a precisare che la situazione descritta è del tutto inusuale e non riflette gli standard di qualità e manutenzione che ci impegniamo a mantenere. Riguardo alle condizioni delle pareti e soffitti, ci assicureremo di effettuare un controllo approfondito per garantire che tali problemi vengano risolti con la massima priorità. Per quanto riguarda il servizio, ci impegniamo costantemente per offrire un'accoglienza professionale e cortese, e ci dispiace se in questa occasione non siamo riusciti a soddisfare le sue aspettative. La vostra soddisfazione è di fondamentale importanza per noi e prendiamo molto seriamente i vostri commenti per migliorare continuamente il servizio offerto.
Le porgiamo i nostri cordiali saluti.
Tim Bergmann, General Manager
Location
Am Schönenkamp 9, Stadtbezirk 9-Hassels, Dusseldorf, 40599, Germany|2.91 km from Classic Remise Dusseldorf
10 things to dowithin 0.40 km
Transportationwithin 6.83 km
Airportwithin 25.47 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Please note that a valid credit card is required upon arrival.