Quality Suites
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 11:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
Wi-Fi
Parking
Air conditioning
Fitness centre
Front desk 24 hour
Restaurant
More about Quality Suites
Quality Suites
Conveniently located close to many area freeways, this Whitby hotel is only a short distance from area attractions, including Durham College, and offers a variety of thoughtful amenities. Free Wi-Fi is available.
Ratings and reviews
Cleanliness4.0
Location4.0
Service4.0
Rooms3.9
Value3.9
Sleep quality4.0
Traveller reviews
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Mentioned by travellers
Comment: 18 Mar 2025
Stayed in: Mar 2025
Staff friendly and helpful. Room was nice but dated. Sink did not drain and faucet was loose. All the rest was good. Front desk called within the hour to verify if everything was ok. Breakfast was free and acceptable.
Comment: 10 Mar 2025
Stayed in: Mar 2025
We always stay here when we are in the area. They are fabulous with our little dog! She loves the treats and attention, so do we!
Comment: 3 Mar 2025
Stayed in: Mar 2025
Tv was broken
Window drapes didn’t go al the way across so outside window light shined through the window all night
Had to return to the front desk 3 times to replace the key that didn’t work
when I checked in there were no towels in my room
Window drapes didn’t go al the way across so outside window light shined through the window all night
Had to return to the front desk 3 times to replace the key that didn’t work
when I checked in there were no towels in my room
Comment: 30 Jan 2025
Stayed in: Jan 2025
The front desk staff was lovely but the room was sub-par-while spacious on close inspection not very clean and when I asked housekeeping to clean thoroughly, change sheets, new towels, etc none of those things were done, I couldn't leave quickly enough.
Family traveller
Comment: 6 Jan 2025
Stayed in: Jan 2025
Not happy , room falling apart , dirty tub , dusty room ,
Jan 6 2025 stay !!
I had to stay here on an emergency as we had an evacuation in our area . We checked in at 530am once to our room The ceiling tile was falling and that was dangerous I went down and told front desk and showed pictures the maintenance guy lucky was there and came and fixed within 15 mins which was great . Now that made me start to check the room more . Upon checking it, the bathtub had pubic hair in the tub . Gross!!! Also in the corner of tub was also a piece of pubic hair !!! Also have pictures . Sure don’t want to shower in there . Obviously wasn’t cleaned . The bathroom toilet paper holder is falling off the wall very lose have video of that . Didn’t want to get blamed for it if it did fall off wall . The ice cube container lid was full of dust. Obviously hasn’t been wiped down in a bit . . . It made me not even want to stay the whole night . We weren’t sure when we would get back in to our home and the gas turned back on . I did have my service dog with me so the good thing is the hotel is pet friendly and the front desk lady was kind enough to get me a few bowls for water as we had to leave fast. But then there was complaints about my dog barking which was absolutely untrue . They said she barked all morning. Full lie . There was a person in the room
With her and yes she barked twice when she heard someone go by the room or the housekeepers rolling the cart by room . But once she knew It was ok she was fine .MY guest went outside for a smoke and when he went back to room the key didn’t work , he had to go back downstairs to front desk only to be told the key was cancelled , he asked why he was told , They cancelled the card and made my guest go downstairs just to tell them about the complaint of a dog barking . Did they ever knock on the door of our room . Did they phone the room . No they did none of it . However there was other let’s on the same floor . Front desk knew first thing at check in I was heading to emergency department . Knowing I was at the hospital emergency . I ended up leaving emergency and going to hotel
To retrieve my service dog and my guest so there wasn’t any issues and spoke to front desk about the complaints I had with room and asked if she would like to see the pictures she said no she will speak to housekeeper supervisor . I also told her that I wasn’t happy with the room or the service and that I was made to feel
Like my guest wasn’t welcome or my pet . I checked out around 1:30pm . And never returned . I was told I had the room till next day at 11 as I had payed for it . However seeing how the room was falling apart and how dirty and nasty it was I also didn’t feel
Comfortable staying there . For 148.00 for one night for a dirty room is insane to me . Please be warned . Also should take note upon my return to leave room at 1:30pm and entering floor 3. I could hear other dogs barking so maybe it was someone’s else’s dogs as well . However dogs do bark . So if your pet friendly hotel that’s a chance you take. . I will be making a formal complaint to head office and sending pictures to them as well
Of the room . It is no wonder the hotel
Has low ratings . I’ve never stayed here before and never plan on coming back again until the hotel makes some changes to the cleanliness of the rooms and repairs . I’ve been a housekeeper before in hotels and we were never allowed to leave a room like this .
Tried to add the video of bathroom toilet paper roll falling off wall however can’t upload a video . Sorry
Might have to blow pictures up to see in tub but it’s there . Lighting wasn’t the greatest . I’ve circled everything .
I had to stay here on an emergency as we had an evacuation in our area . We checked in at 530am once to our room The ceiling tile was falling and that was dangerous I went down and told front desk and showed pictures the maintenance guy lucky was there and came and fixed within 15 mins which was great . Now that made me start to check the room more . Upon checking it, the bathtub had pubic hair in the tub . Gross!!! Also in the corner of tub was also a piece of pubic hair !!! Also have pictures . Sure don’t want to shower in there . Obviously wasn’t cleaned . The bathroom toilet paper holder is falling off the wall very lose have video of that . Didn’t want to get blamed for it if it did fall off wall . The ice cube container lid was full of dust. Obviously hasn’t been wiped down in a bit . . . It made me not even want to stay the whole night . We weren’t sure when we would get back in to our home and the gas turned back on . I did have my service dog with me so the good thing is the hotel is pet friendly and the front desk lady was kind enough to get me a few bowls for water as we had to leave fast. But then there was complaints about my dog barking which was absolutely untrue . They said she barked all morning. Full lie . There was a person in the room
With her and yes she barked twice when she heard someone go by the room or the housekeepers rolling the cart by room . But once she knew It was ok she was fine .MY guest went outside for a smoke and when he went back to room the key didn’t work , he had to go back downstairs to front desk only to be told the key was cancelled , he asked why he was told , They cancelled the card and made my guest go downstairs just to tell them about the complaint of a dog barking . Did they ever knock on the door of our room . Did they phone the room . No they did none of it . However there was other let’s on the same floor . Front desk knew first thing at check in I was heading to emergency department . Knowing I was at the hospital emergency . I ended up leaving emergency and going to hotel
To retrieve my service dog and my guest so there wasn’t any issues and spoke to front desk about the complaints I had with room and asked if she would like to see the pictures she said no she will speak to housekeeper supervisor . I also told her that I wasn’t happy with the room or the service and that I was made to feel
Like my guest wasn’t welcome or my pet . I checked out around 1:30pm . And never returned . I was told I had the room till next day at 11 as I had payed for it . However seeing how the room was falling apart and how dirty and nasty it was I also didn’t feel
Comfortable staying there . For 148.00 for one night for a dirty room is insane to me . Please be warned . Also should take note upon my return to leave room at 1:30pm and entering floor 3. I could hear other dogs barking so maybe it was someone’s else’s dogs as well . However dogs do bark . So if your pet friendly hotel that’s a chance you take. . I will be making a formal complaint to head office and sending pictures to them as well
Of the room . It is no wonder the hotel
Has low ratings . I’ve never stayed here before and never plan on coming back again until the hotel makes some changes to the cleanliness of the rooms and repairs . I’ve been a housekeeper before in hotels and we were never allowed to leave a room like this .
Tried to add the video of bathroom toilet paper roll falling off wall however can’t upload a video . Sorry
Might have to blow pictures up to see in tub but it’s there . Lighting wasn’t the greatest . I’ve circled everything .
Very good location
1700 Champlain Ave, Whitby, L1N 6A7, Canada|1.41 km from Flying Squirrel Trampoline Park
10 things to dowithin 1.62 km
1.41 km
2.49 km
2.17 km
Transportationwithin 3.48 km
3.48 km
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
All ages
Free
2 years old and under
Free
Pets allowed with an extra charge
Breakfast available
Breakfast options
English breakfast
Breakfast price
Please contact hotel for price information
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of CAD 350 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Debit cards or prepaid credit cards are not accepted to guarantee a reservation.
This hotel accepts the following payment methods:
Quality Suites: FAQs
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